Questions, problems, refunds and account deletion — one address, a real person answering.
Restoring a photo
Pick a photo from your gallery, or photograph a paper print with your camera. Choose a mode — Enhance quality sharpens faces and repairs scratches and creases, Color for B&W adds true-to-life color, Bring to life adds a gentle moment of motion. Enhance and Colorize take about 15–40 seconds; Bring to life is a video and takes one to three minutes. You can run several modes on the same photo, one after another.
My photo didn't come out well
When you photograph a paper print, shoot in daylight, hold the phone parallel to the photo and avoid glare and shadows falling across it. If the app says a photo is too small, rescan it at a higher resolution — the more detail the original has, the more there is to restore. You can always tap «Restore anyway» and see the result for yourself, and a photo can be restored again in a different mode.
What happens to my photos
Your photo is sent over an encrypted connection, restored in memory on our servers and deleted as soon as the result is delivered to your device. We keep no copies, never train models on your photos, and nobody reviews them. Your restored library lives only on your device — there is no account and no cloud gallery. Full details are in the
Privacy Policy.
What Memora PRO includes
Memora PRO unlocks HD results without the watermark, unlimited photos and the Bring to life mode. Plans, prices and any free trial are shown on the subscription screen in the app, in your local currency, and are charged by the App Store or Google Play — we never see your card details.
Managing or cancelling a subscription
Subscriptions renew automatically until you cancel them. Open Settings → Manage subscription in the app and it will take you straight to the right screen: on iPhone that is your Apple Account subscriptions, on Android your Google Play subscriptions. Cancel at least 24 hours before the renewal date; you keep PRO until the paid period ends. Refunds are handled by the store, not by us — on iPhone via reportaproblem.apple.com, on Android via Google Play. Write to us anyway if something went wrong and we will help you sort it out.
I paid but PRO isn't active
Open Settings → Restore purchases while signed in to the store account you bought with — that is the most common cause, a purchase made with a different Apple Account or Google account. If that does not bring PRO back, email us with the store receipt and we will look it up.
Deleting your data
Settings → Delete my data permanently deletes everything we hold for your device and every restored photo stored in the app. It cannot be undone, and photos you have already saved to your gallery stay there. You can also ask us to do it by email —
Delete your data lists both routes and exactly what goes.
Requirements
Memora runs on iPhone and Android phones and needs an internet connection to restore a photo — the restoration itself happens on our servers. Browsing photos you have already restored works offline.
